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FAQ

Frequently Asked Questions

GENERAL

Generally, the number of guest traveling varies depending on the destination. The average group size for International Tours is between 40 to 45 and Indian tour is between 20 to 35. However, if a particular tour gets an overwhelming response then the grou
Your co-travelers can be any individual, from any profession. When you return from your dream holiday, we assure you that there will be additions to your friends list.
When one plans and books his holiday as per his requirement, rather than booking a Group Tour/Fixed Departure, it is called a Free Individual Traveler or a Tailor Made or a Customized Holiday.The person gets to travel as per his travel plan, dates, destin
No, there is no restriction on the number of people traveling. However, if the number of people travelling are more than 15, then it would be considered as a group and can avail group benefits.
Services ranging from, Air Ticket, Hotel accommodation, airport/train station transfers, sightseeing’s, excursions, VISA, Insurance etc can be booked under this type of holiday. An individual service or a combination of one or more service.
The list of items that are included in your tour will be mentioned in each and every Tour Itinerary under the “”Tours Price Inclusion “ heading. The major inclusions would be Air / Train tickets, Accommodation, Transfers and sightseeing, meals, entrances,
Hotels used in group tours are carefully selected 4- and 5-star category keeping in mind the comfort and convenience for group travel.
Transportation is by luxury, comfortable, air-conditioned Coaches ranging from 18 to 50 Seats depending on the tour destination.
Yes, all our group tours are inclusive of 3 course meal. Continental Buffet Breakfast, Veg & Non-Veg lunches & Dinners (Buffet / Set Menu)
Breakfast will be at the hotels of stay for all group tours. Lunches & Dinners will be at the hotels of stay or at Quality Local Restaurants depending on the itinerary.
Twin share means two people sharing one room with King /Queen size bed or two separate bed. Triple share means three people sharing one room with one King /Queen size bed with an additional mattress or rollaway bed.
Infant is any guest who is below 2 years of age whereas child is guest who is or above 2 years of age and below 12 years of age.
You can extend your stay provided you intimate us of such extension at the time of your booking. Additional charges will be applicable. No extensions/alterations can be done when the tour is in progress.
It is not advisable to do tours partly as you won’t be able to experience your dream destinations completely. STTPL offers you a wide range of products that suit your requirements. Our travel consultants will guide you on the same.
We do not change the itinerary nor date of the tour, however in case of force majeure events, circumstances force us to change the routing or date of the tour, as the case may be, just for your safety.
Yes, you can modify your booking or travel plan. There may be certain charges for modifications or for cancelling the old booking and making new arrangements. The travel consultants at our offices will assist you for the same.
Cancellation of tour will attract certain cancellation charges. The travel consultant will give you the details about such cancellation at the time of booking or for more information on cancellation charges.
Generally, we operate all the tours that we launch, however in some cases the total number of bookings fall below our prescribed minimum operating capacity, in such cases we give you options and then accommodate or merge your tour with other available tou
Yes, you get an advance booking discount for all tours on paying full registration amount at the time of booking. Discounts are given on first cum first serve basis. They are valid for limited seats, limited period, limited tours and vary depending on the

ON TOUR

The modes of travel depend upon the tour which you book. Generally, travel would be by Flight, Train, Coach, etc. as mentioned in the itinerary. For more information refer respective tour itinerary page on the website.
For flights we may have night journeys, but we normally avoid night journeys on tour as far as possible.
Generally, we have to walk at sightseeing places, amusement parks and at the airports sometimes for a long distance, however the same will be timely instructed by the Tour Leader.
Punctuality is of utmost importance when traveling in group. We do not want you to miss any part of the tour so please be on time and always follow the Tour Leader's instructions. In case, you miss any part of the tour, we are not responsible/liable and n
Yes, you can bring your own wheel chair and move at most of the sightseeing places but a qualified companion must accompany guest who are traveling on wheelchair.
In most of the countries tap water is considered very safe and widely available. In-case, it is not so and wherever STTPL provides the same in most of the tours which will mentioned in the respective tour itinerary page on the website.
Group Tour Itineraries are designed and planned in such a way that you should get to see maximum places, so you will get time only when you are back at the hotel. However, if you wish to skip any sightseeing, then you have to inform the Tour Leader accord
Our Tour Leader or the local guide will provide information about the shopping areas on tour.
Yes, you can use Internationally accepted Credit Cards for shopping and personal expenses but kindly cross check with your Bank before effecting any transaction. We are not responsible/liable for any loss, fraud, damage, cheating etc., if any, occurs in s
While on tour, you can be in touch with your family and friends through a local calling card or local sim card if you desire one. You have to carry your mobile handset.
If you fall sick on tour, kindly inform the Tour Leader immediately. The Tour Leader will assist you in making all arrangements for the medical aid, doctor on call etc. However, the expenses will have to be borne by you. Here, Insurance plays a major role
We highly recommend you to carry sufficient medicines along with you on tour. While packing, distribute them evenly in different bags to ensure that you have some medicine with you incase there is any delay in getting baggage or loss. However you do get m

TRAVEL ARRANGEMENTS

Yes, you can upgrade your class of travel or airline as per the availability and on an additional cost. Please inform the same at the time of booking.
Yes, you can request for a window seat or seat with more leg space or an aisle seat at the airport check in counter. It will be provided by airline as per the availability.
Yes, airlines have provision but it is limited hence you need to inform us at the time of booking. Few airlines also have certain charges for wheel chair. Wheelchair is subject to availability and at the discretion of the airline.
Most of our group tours are inclusive of Air Tickets cost and are based on special group fares procured by us from the airline with a minimum guarantee of seats. However, you also have the option to book your own tickets and join our tour by paying t
If you book your own tickets then the ticket details must be shared with our travel Consultant.
Yes, all tourists traveling by air / rail for Indian tours have to carry photo identification proof in the form of driving license, election ID card, PAN card, passport and for students their school / college ID card.

DOCUMENTATION

Yes, Passport is mandatory for any international travel.
Yes , we can assist you for the online application process if you do not have a passport .
It is important that the tour booking should be done as per your name on the passport as all further travel arrangements are booked accordingly and passport is the only valid document abroad for verification.
VISA is the short form for Visitors Intending to Stay Abroad. It is a permission granted by the high commission or consulate of the country you wish to visit. For certain countries, you have to go for personal interview too. We will assist you in filing
Granting or Non-Granting of a VISA solely depends on the respective Consulate/ Embassy. We just assist you in filing the application for the VISA. We neither assure nor guarantee the VISA to anyone since the same is beyond our control.
Yes, you can get a refund after deducting the VISA application fees and cancellation charges, if any.
It is advisable to acquire adequate Overseas Travel Insurance cover for protection from any possible risks such as damage, loss, accident or injury to life etc on tour.
The Visa or Insurance is only for the tour duration. For your extended holiday we will process your visa or insurance accordingly. You will need to intimate us well in advance and pay the additional cost if any to do so.

BOOKING, PAYMENT & CANCELLATION

You can book your tour by contacting our office or our travel consultants who will guide you through the booking process.
To book an International Tour, you need passport with 6 months validity subsequent to the scheduled departure date of the tour and with sufficient number of blank pages for visa purposes. For Indian tours you need a Valid , Govt Issued photo ID. You also
At the time of booking you need to pay the 50% of the land package cost, 100% of the airfare and VISA. This might vary depending upon the lead time available from the day of booking and the tour departure date.
Yes, they can pay the same by Telegraphic Wire transfer but only in USD, Euro and AUD currency. Any transaction charges levied by the bank will be borne by you / your son / daughter.
Cash, Cheque, DD, debit card, credit card or online transfers(NEFT) can be used to make payments, depending on govt. regulations.
Yes, but it depends on cancellation/modification conditions, refer to the terms and conditions and cancellation policy.

REFUND

Future Tour Credit Note ('FDCN') is better option compared to refund as it fetches more benefits to you. It can be used for any tour & transferable to your blood relatives, on provision of NOC.
In case of cancellation of your tour by the Company, you will get the refund of actual amount paid by you. But if you cancel the tour, the cancellation charges will be applicable as per Cancellation policy mentioned at the time of booking.
The Registration amount paid at the time of booking, is nonrefundable & interest free. However, to ensure your booking at given price & allowed discount, you need to pay the entire amount of initial deposit amount in stipulated time line.
Yes, your refund amount is transferable to your other tour. Incase, if you want your refund amount to be transferred to that your friend's or relatives tour, we'll need a duly signed Authority Letter from you.
Ideally, it takes 7 – 10 working days to process refunds, once the guest agrees on refund amount. However, depending on the tour , it takes additional operational time to deal with airlines, hoteliers , suppliers etc.
Ideally, the refund amount is credited using the same mode of payment that you had used to book the tour, the only exception in this case is if you had used Cash/Demand Draft in such case, the mode of payment for refund will be 'Account Payee' cheque only